About “The CX Engine Show”

Ladies and gentlemen, start your engines, because the race to customer loyalty has begun! If you’re feeling left behind, then this new show will kick your Customer Experience (CX) efforts into a higher gear.

With less than 20% of consumers saying brands are doing a good job adopting a customer-centric mindset, customer loyalty is at an all-time low.

The CX Engine Show will help organizations better connect with their customers by sharing Shark and Brooke’s experience with enterprise brands, as well as interviewing the top brands and marketers on their customer experience and customer success stories. Specifically, our conversations will uncover the biggest customer care challenges brands are facing today as well as give real-world advice on how to fix them.

The Show is in both video and audio/podcast formats. New episodes arrive every other week.

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About the Hosts

Kenneth “Shark” Kinney is a Marketing Strategist, Keynote Speaker, Podcast Host, and Shark Diver. With nearly 30 years of brand, agency, and consulting experience, he has worked with many of the Fortune 200, over 50 colleges and universities, and hundreds of small to medium-sized businesses. He is also the host of the top rated A Shark’s Perspective podcast.

Brooke B. Sellas is the Founder & CEO of B Squared Media, an award-winning social media customer care agency; a sought-after speaker; the author of Conversations That Connect, a book about social media customer care and social listening; previously the co-host of the Marketing Companion podcast.